Contracts And Chaos: Inside Uber's Customer Service Struggles
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Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.
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Uber business model does not justify a new 'independent worker' category
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Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley: Garcia Martinez, Antonio: 9780062458193: : Books
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3 Moms Tackle Carpool Chaos, Take on Uber With HopSkipDrive
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Path of Exile Chaos Orb Available: Get Now
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Ex-Uber and SolarWinds CISOs are taking the legal rap for attacks (how to avoid the same fate)
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I'm done with Uber they have the worst customer support I've ever dealt with : r/uber
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The Gig Economy's Unhappy Middle Class, by James Stanier
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Contracts And Chaos: Inside Uber's Customer Service Struggles
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Some contract workers find their way, but others ride roller coaster of uncertainty, insecurity